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Terms of Service


  1. Scope

The general terms and conditions described below apply to all legal transactions between Alpenglow Pilates and its participants. 

Changes that are made taking into account the legitimate interest of the customers and that are announced by Alpenglow Pilates on the internet or in writing, become part of the contract without further notice. 


  2. Atmosphere of Mutual Care & Respect

Alpenglow Pilates is dedicated to creating an inclusive community training experience built on mutual respect and compassion for our fellow human beings.


  3. Personal Risk Acknowledgement

Participate at your own risk.


  4. Health Disclaimer

Please keep in mind that all opinions expressed within the training are my own. While I have extensive experience as a fitness professional, I am not a physician, nutritionist or registered dietitian. Information provided by Katherine St. Thomas, Alpenglow Pilates is not a substitute for medical advice. 

You should consult your physician or other health care professional before starting this or any other fitness program to determine if it is right for your needs. This is particularly true if you (or your family) have a history of high blood pressure or heart disease, or if you have ever experienced chest pain when exercising or have experienced chest pain in the past month when not engaged in physical activity, smoke, have high cholesterol, are obese, or have a bone or joint problem that could be made worse by a change in physical activity. Do not start this fitness program if your physician or health care provider advises against it. If you experience faintness, dizziness, pain or shortness of breath at any time while exercising you should stop immediately.


  5. Training sessions 

Training sessions are 55 minutes long. Please arrive prepared to train.

  6. Payment Policy/Cancellation Policy

Membership Plans: in full, before the planned start date.

There are no refunds or exchanges.

There is a strict 24 hour cancellation policy, or the payment is due in full. Alpenglow Pilates respects your time and we ask that you do the same for us. Short notice cancellations mean the training time is left empty and that affects training for the rest of our amazing clients and our bottom line too.


  7. Zoom Sessions

Once a payment has been received, you will be sent a payment confirmation including the Zoom training link & Zoom calendar link for your training session. Training sessions purchased as Zoom training sessions are not exchangeable with Studio or Equipilates training sessions.


  8. Missed Classes

We understand that things come up and you may miss a class, therefore, we include the Online Membership free of charge with all other Membership plans. We believe it's good to have options. That's why we created our Zoom Online Pilates Group Matwork Training. Available as a distance membership or Plan B if you can't make your In-Studio session. Away for work or vacation, no problem! Just jump into the evening Online Matt Class and get your sweat on!

  9. Disclaimer of Liability

If in any case of force majeure, the organiser is entitled or obliged due to official orders or for security reasons to make changes to the implementation of the event or to cancel it, the organiser is not liable to pay compensation to the participants. 

Alpenglow Pilates is not liable for property damage due to slight negligence. This does not affect liability for gross negligence and intent. The liability for personal injuries remains completely unaffected. 

With their registration the participants confirm the booked training voluntarily at their own risk an in good physical and mental health. 

There is no liability for values in the Alpenglow Pilates.


  10. No copying or distribution of course materials

Absolutely no filming or photos of Zoom training sessions! Please respect the privacy of our fellow participants while training and instructors while they are at their place of work.


  11. Copyright

As the operator of this website, Alpenglow Pilates endeavours to always observe the copyrights of others or to use self-created and license-free works. The content and works on this website created by Alpenglow Pilates are subject to copyright. Third party contributions are marked as such. The duplication, processing, distribution, and any kind of use outside the limits of the copyright law require the written consent of the respective author or creator. Downloads and copies of this website are only permitted for private, non-commercial use. This copyright also applies to any course materials, clients receive from Alpenglow Pilates.


  12. Terms of Privacy

Information about the data processed by the provider can be found in the data protection declaration. Alpenglow Pilates would like to point out that all data protection regulations (in particular, according to the DSGVO and DSG) are complied with in the context of the provision of the services it offers.


  13. Special provisions

  • Changes and additions to these terms and conditions must be made in writing. Verbal collateral agreements do not exist. 

  • Should individual provisions of these terms and conditions be or become invalid, the remaining provisions shall remain unaffected. In place of the ineffective or missing provisions, the respective statutory regulations apply.

  • These terms and conditions are exclusively subject to Austrian law, excluding its reference standards and the UN sales law. This does not affect the mandatory consumer protection regulations of the participants’ country of origin, provided that he is a consumer.

  • The place of performance for the providers services is the seat of the Alpenglow Pilates in Mutters, Tyrol, Austria mentioned at the beginning of these terms and conditions.

  • The exclusive place of jurisdiction for all disputes arising from or in connection with these terms and conditions is the court for Mutters, Tyrol, Austria. This jurisdiction agreement does not apply to users who are customers.

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